Recent Project Examples
Microsoft 365 Hybrid Migration
- Managed complete on-premises Exchange to Office 365 migration for healthcare laboratory organization
- Maintained email functionality throughout 100+ mailbox transitions
- Resolved hybrid configuration issues including autodiscover, shared mailbox access, and synchronization conflicts
- Implemented proper user deprovisioning workflows and converted departed employee mailboxes to shared mailboxes for license optimization
Active Directory & Network Infrastructure
- Configured enterprise firewall solutions with reverse proxy for secure external access to internal services
- Implemented open source IT service management ticketing system with Active Directory integration and automated workflows
- Managed domain controller health, FSMO roles, and Group Policy troubleshooting
- Resolved complex UPN mismatches and proxy address conflicts during cloud synchronization
User Lifecycle & Security Management
- Developed comprehensive offboarding procedures ensuring complete access revocation across all systems
- Managed mobile device management platforms including authentication and licensing issues
- Configured multi-factor authentication and identity access management across Azure AD and Okta
- Handled user account migrations, renames, and email address transitions without data loss
Laboratory-Specific IT Support
- Maintained integrations with specialized laboratory equipment and management software
- Supported clinical workflows and laboratory portal access across multiple locations
- Managed distributed IT infrastructure for multi-site laboratory operations